Refund Policy

Here in Kuyousport store, we strive to produce best quality sport items for you. What’s more, each item is hand checked by Kuyousport QC before shipment to ensure you get the best one.If your item has arrived damaged or has an error, please contact us at service@kuyousport.com immediately, Kuyousport team will double check the situation, and solve your problems as fast as we can.

FULL refund for product costs in the following situations:

1.We send the wrong product(s) to you.
2.You receive the damaged product(s), or seriously quality defective product(s).
3.In this 2 situations, you must return the product within 7days after your signing in the original product status and original package.

PARTIAL refund for product costs in the following situations:

1.If there is an ambiguity between the product(s) actually received and the product(s) descriptions, you must apply for an appeal within 7 days after signing.
2.The received product(s) has non-serious quality problems or obvious defects.
3.During the warranty period, the product(s) has quality problems that are not caused by improper use by the users, and meet the warranty terms.
4.The product(s) must be within the warranty period.

Refund for return shipping costs

We will refund the return shipping costs for the products wrong delivery or product quality issues. The quality issues here only include that are not caused by improper use by users during the warranty period,and meet the warranty terms. Returns without prior communication with us will not be accepted. Please email us to request further instructions on how to return your order.

Refund Time

1.For Paypal refund, please allow up to 48 hours for the transaction to appear in your account.
2.For Wallet refunds (store credit), please allow 48 hours for your account to be updated.
3.For credit card refunds, please allow between 7-14 business days for the transaction to process.

Late or missing refunds

1.If you haven’t received a refund yet, first check your Paypal/bank account again.Then contact your credit card company, it may take some time before your refund is officially posted.
2.Next contact your bank. There is often some processing time before a refund is posted.
3.If you’ve done all of this and you still have not received your refund yet, please contact us at service@kuyousport.com.